July KCATA BOC meeting:Comprehensive Service Analysis, Public Input and Customer Satisfaction Survey
Posted by Transit Action Network on August 8, 2010
July 28- KCATA Board of Commissioners Meeting
Comprehensive Service Analysis
The KCATA Comprehensive Service Analysis (CSA) is underway. Link to find out about the 2010-2011 Service Analysis.
Link to the CSA July2010 presentation by Nelson Nygaard about the analysis.
KCATA expects to have public meetings in the Fall. We will keep you informed of these meetings.
Ron McLinden, an advocate with the Transit Action Network, spoke about the new services started by Johnson County Transit. He expressed TAN’s strong support for this service and the importance of these routes toward the development of Bus Rapid Transit in Johnson County. TAN had met previously with Cindy Baker, KCATA Director of Marketing, about combining signage and schedules between KCATA and the JO for these new routes. Since Cindy had said KCATA was willing to do this, Ron expressed appreciation for this important step toward seamless transit.
Clay Chastain spoke. He offered an “olive branch” to the KCATA and wanted them to work with him on a transit package to take to voters this November. The board listened politely and thanked him for coming.
Customer Satisfaction Survey
ETC Institute recently conducted a Customer Satisfaction Survey about KCATA. This survey showed overall improvement from the previous survey in 2007.
Sixty-five percent of those surveyed used the service for either going to work or job seeking, supporting the idea of how important the service is to the community. More people are transit dependent than in 2007.
Riders felt there were big improvements in on-time performance and transit service. Ninety–one percent of riders surveyed would recommend the MAX and the METRO.
Overall results were very positive and better than in 2007 but there is always room for improvement.
Suggested improvements: Improve the courtesy on the Metro information line, integrate technology to distribute information and improve the condition of the buses.
Greatest need: increase weekend service and service between 6am ad 6pm.